Oh, no, we have to say goodbye to Blendabilities! Yesterday, Stampin’ Up! announced they have discontinued their alcohol markers. This is such a disappointment for anyone who has been using them, because the results are so superior to water-based markers. Keep reading to learn why this problem exists and what to do if you’ve ordered Blendabilities:
Here’s the why: When Blendabilities were first released, there were occasional quality issues that led to order corrections, but the number of problems was within Stampin’ Up’s normal range of tolerance. With a recent increase in order corrections and product rejections, Stampin’ Up! had to look more closely for the cause of the problems. It turns out that the welding process used to create the markers can leave tiny, microscopic holes, that causes some of them to dry out quickly.
Stampin’ Up! has found the current failure rate to be unacceptable for their quality standards. Unfortunately, there’s no quick fix for the problem, so SU decided to discontinue Blendabilities, and they’ve sent their entire inventory back to the manufacturer.
Stampin’ Up! still wants to carry a line of alcohol markers, and will continue to look for a solution. Don’t expect that to happen any time soon, however.
What to do if you’ve ordered backordered Blendabilities, or received defective ones:
*If you ordered Blendabilities while they were on backorder, your refund will be processed automatically within a month.
*If you ordered Blendabilities as a Sale-a-Bration item, you’ll need to choose an alternate SAB item. Contact your Demonstrator or Stampin’ Up! with your order number and the item number of the replacement product(s) you want.
*If you’ve purchased defective markers in the past, you have until June 15, 2015 to contact Stampin’ Up! for a refund.
Stampin’ Up!’s customer service phone number is 1-800-782-6787. My customers can reach me at 505-266-6240.
Stampin’ Up! was very reluctant to make this decision, knowing how many Demonstrators and customers would be disappointed. But as always, their commitment to quality products outweighed any unwillingness to cause distress. Continuing to carry defective merchandise would only cause more frustration as time goes on.
If you’re like me, you’re probably eager for Stampin’ Up! to find another solution. They’ve seen the positive response to offering Blendabilities, and know it is something they need and want to offer again. Until then, we can continue to use the Blendabilities we purchased that aren’t defective, of course. And we can go back to coloring with
Sad as it is, it’s time to say goodbye to Blendabilities.