Here’s a quick update on Blendabilities.
I called Stampin’ Up! today and was able to get through in a reasonable amount of time, as opposed to yesterday when I first wrote about the problem. Here’s what I learned. The quality issues have to do with markers drying up too fast. In addition, some caps have small cracks or don’t fit snuggly on the pen –which will contribute to the drying problem. Apparently the defective markers are a small minority of the Blendabilities that have been sold, but a large enough number that the company has made them unavailable until the manufacturer can come up with a solution. As I mentioned yesterday, they expect this won’t be a quick fix. 😥
One of my followers asked what Stampin’ Up! plans to do about Blendabilities that were bought in the past, not just ones purchased this year. The company will compensate customers for any defective markers, either by replacing them with another item of equal value or refunding the purchase price. It doesn’t matter when you bought them. If you ordered them as a free Sale-a-Bration item, you’ll need to choose another Sale-a-Bration product as an exchange.
It will help expedite things if you have the original order number from when you purchased them. Of course the likelihood that you have the paperwork that came with your order from last summer may be slim to none. In that case, your Demonstrator should be able to help you with finding that number, and Customer Support can also look it up. As you might guess, they’re swamped with calls, and having the order number just makes their job easier.
I recommend to all my customers who have purchased Blendabilities that you sit down and check all your pens to make sure none of them have dried up. Alcohol Markers can dry out quickly, which is why the caps must fit so tight and are so darn hard to get off! So please check all your pens so you can be compensated if you received defective markers.
The phone number for Stampin’ Up! is 1-800-782-6787. If you’re a customer of mine, you can reach me at 505-266-6240.
Let me know if you have any other questions. I hope this update on Blendabilities has given all the current information available.